LEGAL · LAST UPDATED 17 SEPTEMBER 2026

Refund Policy

This policy applies to paid MenuDecoded subscriptions purchased through Paddle.

Payments are handled by Paddle

Paddle.com is the Merchant of Record for MenuDecoded paid subscriptions. Paddle processes payments, applicable transaction taxes, subscription billing and eligible refunds. Payment-card details are entered with Paddle and are not stored by MenuDecoded.

Cancellation

You may cancel your subscription from MenuDecoded → Your Plan → Manage Billing. A cancellation scheduled for the end of the billing period stops the next renewal while your Pro access remains available through the end of the current paid period.

Refund requests

Refund eligibility is governed by Paddle's Buyer Terms and Refund Policy together with any mandatory rights that apply in your country. To request a refund, use the support link in your Paddle receipt or visit Paddle Buyer Support. You may also contact us first at hello@menudecoded.app if the request concerns a MenuDecoded technical or service issue.

Consumer rights

This policy does not restrict statutory consumer rights. Where local law gives you stronger cancellation, withdrawal or refund rights, those rights apply. Paddle's current refund policy includes country-specific rules and should be consulted for the terms that apply to your transaction.

Technical problems

If a material technical issue prevents you from accessing the paid features you purchased, contact us so we can investigate and attempt to resolve it. If a refund is appropriate, it will be processed through Paddle rather than by a separate direct payment from MenuDecoded.

Contact

Product support: hello@menudecoded.app
Billing and refund support: paddle.net